Onsite Leadership Coaching Visit

Cancellation Policy

1. Online Booking Policy All coaching sessions must be booked through the official Lift Good online platform. Full payment is required at the time of booking to confirm all sessions. Bookings are confirmed only after payment is successfully processed. Clients will receive a confirmation email with session details (date, time, format, and access instructions where applicable). Sessions are delivered virtually or onsite. Clients are responsible for ensuring accurate contact details and availability at the time of booking. Time Zone Standard: All bookings are scheduled in Atlantic Time (Guyana Time, GMT -4) unless otherwise specified. 2. Cancellation Policy Lift Good operates a no-refund policy for all leadership services. All payments made are non-refundable under any circumstances, including: Change of mind Scheduling conflicts Failure to attend Travel or work-related disruptions By completing a booking, the client acknowledges and agrees that: The service capacity has been reserved exclusively for them No-shows (failure to attend without notice) result in: Forfeiture of the session No reschedule eligibility (see Section 3 exceptions) 3. Rescheduling Policy Rescheduling is permitted under controlled conditions to maintain service quality and availability. Standard Rescheduling Rules A minimum of 24 hours’ notice is required to reschedule any session. Rescheduling requests must be submitted via: - Official booking platform, or - Email to designated Lift Good contact Late Rescheduling Requests made within less than 24 hours are not guaranteed and may be denied. Same-Day Changes Same-day rescheduling is not permitted The session will be treated as a no-show Reschedule Limits Each booking may be rescheduled once only. Additional changes will require a new booking and full payment. 4. Client Responsibility & Attendance Clients must join sessions on time. A grace period of 10 mins may be allowed at the facilitator’s discretion. Sessions will end at the scheduled time, regardless of late arrival. Technical issues on the client’s side (internet, device, etc.) do not qualify for refunds or automatic rescheduling. 5. Service Delivery & Modifications Lift Good reserves the right to: Reschedule sessions due to facilitator emergencies or operational reasons Assign an equivalent qualified facilitator if required Modify session format while maintaining service quality In such cases: Clients will be offered a rescheduled session at no additional cost

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